The new system comes as vehicles are becoming more digital, leading GM to also redesign its organizational processes.

You likely spend significant time pursuing new business. But in the process, you want to make sure that your current clients ...

Revenue automation company will use ASAPP’s GenerativeAgent® to give customers instant, accurate answers while expanding its ...

Marvin, the customer insights platform used by hundreds of Fortune 500 companies, today launched Live Intercept, a new product in its suite of automated customer research tools. Live Intercept ...

Competitive advantage is moving away from what brands can create and toward how well they can understand and respond to their ...

AI embedded in digital customer journeys can interpret signals, make recommendations and influence what happens next before a ...

San Francisco, United States, September 14, 2026 — Simpler Media Group (SMG) is accepting submissions for the 2027 IMPACT Awards across its three editorial brands: CMSWire, Reworked and VKTR. Entries ...

I make my money as a customer experience designer, consultant, and trainer. Every day I hear one company or another going on about “the importance of the human touch” or words to that effect. Most of ...

Forrester's new Wave crowns Medallia the lone leader. The real issue: your priority is customer data and governance, not AI.

Nextiva and similar platforms combine several of these capabilities into a single system by integrating services such as ...

VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and ...

Heather Collins Jacobson and Amber Schreier bring decades of legal industry experience as Frontline deepens strategic ...